Refund policy

Return Procedure

1) Email us at garciabrosseafood@gmail.com within 24 hours of receiving our product.

2) Download and fill out this form. Please email it back to us. 

3) A shipping label will be sent to you. Please print this out. 

4) Re-package at least 80% of your order and ship the box via FedEx. If you reside in Miami-Dade, we will pick it up for you at no charge within 24 hours. 

5) Once received, we will confirm and process your refund.

Return FAQ’s

1. How long will my refund take?

It will take between 7-14 days from when we receive the returned product.

2. Who pays for the return shipping?

We will send you a return shipping label via email.

3. Why do I need to send the product back?

We require the return of the product to document the loss of the crabs and discourage fraudulent complaints.

4. Why do I need to certify my statements are correct?

We have received a number of false complaints over the years and require this to legally protect us against fraud.